Refund Policy

At Elvara Works, we want you to be satisfied with your purchase. Because our products are delivered digitally and cannot be physically returned, different conditions apply to refunds than they would for physical goods.

30-Day Refund Request Period

You may contact us within 30 days of your purchase to request a refund.

Due to the digital nature of our products, refunds are not automatically granted simply because a product has been downloaded, accessed, or delivered. Refund requests will be reviewed on a case-by-case basis.

A refund may be considered where:

• You purchased the same product more than once by mistake.

• You received the incorrect digital product.

• A technical issue prevents you from accessing or using the product and we are unable to resolve the issue.

• The product is materially different from the description provided at the time of purchase.

• A refund is otherwise required under applicable consumer law.

To request a refund, contact us at info@getelvaraworks.com and include your order details, the email address used for your purchase, and the reason for your request.

We may request additional information reasonably necessary to review your request.

Digital Products

All products sold by Elvara Works are digital products unless otherwise stated. No physical product will be shipped.

Once a digital product has been delivered, downloaded, or accessed, it cannot be physically returned. Except where required by applicable law or where a refund is approved under this policy, purchases of digital products are considered final.

Access and Technical Issues

If you experience difficulty downloading, accessing, opening, or using your purchased product, please contact us at info@getelvaraworks.com.

Please provide your order information and a description of the issue. We will make reasonable efforts to resolve technical or access-related problems.

If we are unable to provide access to the product you purchased or resolve a material technical issue, you may be eligible for a replacement or refund.

Incorrect or Defective Digital Products

If you receive the wrong file, a corrupted file, a missing file, or a product that does not substantially match its description, contact us at info@getelvaraworks.com as soon as possible.

We may provide a corrected or replacement file before issuing a refund where appropriate.

Non-Refundable Purchases

Unless otherwise required by applicable law, refunds may not be provided where:

• You changed your mind after purchasing or accessing the product.

• You no longer need or want the product.

• You purchased a product without reviewing its description, compatibility requirements, or other information provided before purchase.

• You do not have the required software, device, knowledge, or third-party service necessary to use the product where those requirements were disclosed before purchase.

• You have already downloaded, accessed, substantially used, copied, or otherwise benefited from the digital product.

• You request a refund more than 30 days after purchase.

• You purchased an item marked as final sale or otherwise expressly identified as non-refundable, except where required by law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Exchanges

Because our products are digital, we generally do not offer traditional exchanges.

If you purchased the wrong product by mistake, contact us at info@getelvaraworks.com. We may, at our discretion, offer a replacement, store credit, or another solution depending on the circumstances.

European Union Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to withdraw from certain online purchases within 14 days.

For digital content that is not supplied on a physical medium, this withdrawal right may cease once delivery or access to the digital content begins where you have expressly consented to the digital content being supplied during the withdrawal period and acknowledged that, by doing so, you lose your right of withdrawal.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable consumer protection law.

Refund Processing

If your refund request is approved, the refund will generally be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@getelvaraworks.com.

Contact Us

If you have questions about this Refund Policy or a purchase from Elvara Works, contact us at:

Elvara Works
Email: info@getelvaraworks.com